Privacy Policy

1. Data We Collect

When you use this website or contact us about a service, we may collect the following types of personal data:

• Contact details — your name, phone number, and email address, provided when you submit our enquiry form.
• Service information — details about your plumbing needs, address, and preferred appointment time.
• Technical data — IP address, browser type, referring pages, and basic device information collected automatically by our hosting infrastructure.
• Cookie data — preferences saved to your browser as described in Section 4.

We collect data only when you actively provide it or when it is generated as part of normal website browsing. We do not purchase or obtain data from third-party data brokers.

Legal Basis for Processing

• Contractual necessity — to respond to your service enquiry and arrange a visit.
• Legitimate interest — to maintain website security and improve our service based on anonymised usage patterns.
• Consent — for optional cookies and any direct marketing, where you have indicated agreement.

Retention Periods

• Enquiry records: retained for up to 24 months following the date of last contact.
• Service records: retained for up to 7 years to satisfy tax and regulatory requirements.
• Cookie consent records: retained for 12 months.
• Technical/server logs: retained for up to 90 days.

2. How We Use Your Data

Personal data collected through this site is used for the following purposes:

• Responding to your service enquiry and arranging plumbing appointments.
• Communicating appointment details, follow-up, and service records.
• Improving the content and usability of this website using aggregated, anonymised analytics.
• Complying with any applicable legal or regulatory obligations.

We do not sell, rent, or trade your personal data to third parties for commercial purposes. We do not use your contact details to send unsolicited marketing material unless you have opted in.

3. Data Protection Measures

We take reasonable steps to protect personal data from unauthorised access, loss, or misuse:

• Website communications are served over HTTPS with TLS encryption.
• Access to customer records is limited to staff who need it to carry out their work.
• We review our data handling practices regularly and update them when necessary.
• In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authority without undue delay, as required under Malaysian PDPA obligations.

4. Cookies

This website uses cookies — small text files stored in your browser — to support basic functionality and understand how pages are used. We use the following categories:

• Essential cookies — required for the site to function correctly. These cannot be disabled.
• Analytics cookies — help us understand which pages are visited and where visitors arrive from. These are optional.
• Preference cookies — remember settings you have chosen, such as your cookie consent choice. These are optional.

You can review and adjust your cookie preferences at any time on our Cookie Policy page.

5. Third-Party Services

Our website may load resources from the following external providers, which may set their own cookies or collect technical data:

• Google Maps — used to display our location. Subject to Google's Privacy Policy.
• Google Fonts — used for typography. Fonts are loaded from Google's servers.
• Font Awesome (via CDN) — used for icons. No personal data is tracked by this service.
• Tailwind CSS (via CDN) — used for styling. No personal data is tracked.

We have no control over the data practices of these third-party services and recommend reviewing their respective privacy policies if you have concerns.

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to correction — to request that inaccurate or incomplete data be corrected.
• Right to withdraw consent — to withdraw consent for optional processing at any time, without affecting the legality of earlier processing.
• Right to limit processing — to ask us to stop using your data for certain purposes.
• Right to enquire — to ask questions about how your data is being handled.

To exercise any of these rights, please write to us at [email protected] or contact us at the address below. We will respond within a reasonable time and in any case within 21 days of receipt.

If you believe your personal data has been handled in a way that does not comply with the PDPA, you may direct a complaint to the Department of Personal Data Protection Malaysia (Jabatan Perlindungan Data Peribadi).

7. External Links

This website may contain links to external websites operated by third parties. These links are provided for reference only. We are not responsible for the privacy practices, content, or security of any website we do not operate. We encourage you to read the privacy policy of any external site you visit.

8. Children's Privacy

This website is intended for use by persons aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted data through this website, please contact us at [email protected] and we will take steps to remove that information promptly.

9. Policy Updates

This privacy policy may be updated from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the website following any changes constitutes acceptance of the updated policy.

10. Contact

If you have any questions about this policy, wish to exercise your data rights, or want to raise a concern, you can reach us by:

• Email: [email protected]
• Phone: +60 4-845 6273
• Post: Mentari Salur, 132 Persiaran Bangsar, 59100 Kuala Lumpur, Malaysia

We are the data controller for personal data collected through this website.